Q: If I previously purchased a Rider’s Claw and have now upgraded my device, do I need to buy the whole “kit” or can I just buy the main (Face Plate) piece?
A: Yes, you can. We do this all the time. It’s not an available option on-line so you just need to call us at 877-876-CLAW. Pricing rule of thumb is Kit Price x .65
Q: Does the Rider’s Claw come with all of the mounting hardware?
A: Yes. The only thing missing from the box is about 10 minutes of your time.
Q: Can I order my Rider’s Claw by phone?
A: Yes. 1-877-876-CLAW (2529)
Q: Do I need to have a PayPal account to order on-line?
A: No. Although our on-line order process utilizes PayPal as our credit card administrator, you can order on-line with a credit card even if you don’t have a PayPal account.
Q: Do you make a Rider’s Claw for the Droid 2, Sirius Radio, GPS, or other MP3 players?
A: Rider’s Claw are available for each of the devices on our Select a Device page. When we receive enough requests (20+) for any particular device, we will design a Rider’s Claw for it. Please choose Don’t see your device to let us know and we will contact you via email when/if it becomes available.
Q: Can the Rider’s Claw work on non-Harley Davidson motorcycles?
A: The Rider’s Claw will fit on other brands of bikes using our handle bar clamp set. We will replace the standard HD mounting hardware with this clamp set when you selectMetric Cruiser during the order process. You can see this handle bar clamp at the 6 minute mark on our Installation Video.
Q: Any plans to create one of these for the Zune?
A: No plans as of yet, unfortunately. There is simply not enough demand, but we are keeping track of these requests and will let you know if we build a Rider’s Claw for the Zune.
Q: Will the mount allow you to use the audio cable to the radio AND still have room for the charging cable?
A: The Rider’s Claw will allow access to the auxiliary port as well as the charging port. However these ports are too close together on the Nano Gen 6 to use them both simultaneously with many of the aftermarket charging cords.
Q: Will the Rider’s Claw mount to a 1.5 or 1.25 diameter handlebar?
A: Yes. We utilize the existing Harley Davidson contol brackets on either the left or right side. The Rider’s Claw does not mount around the handle bars on a Harley Davidson. We will replace the standard HD mounting hardware with a handle bar clamp set when you select “Metric Cruiser”during the order process. You can see this handle bar clamp at the 6 minute mark on our Installation Video.
Q: Will this work with the iPod rubber case or any other material case?
A: Maybe. Every Rider’s Claw is precision machined to fit the dimensional specifications of the various iPod products. Including some case options for the iPhones and Galaxy S3 and S4.
Q: Do you sell an iPod Nano 2nd Generation Rider’s Claw?
A: Sorry. We have discontinued this item.
Q: Do you ship overseas?
A: Yes, we ship our Rider’s Claw worldwide.
Q: Do you have one mount that will fit both an iPod Nano and iPhone?
A: We have a Rider’s Claw for either one, but not one that fits both.
Q: Is there a chance the Nano might come out of the mount if the bike were to hit a rough section of road?
A: Gravity and the auxiliary cord will keep your Nano safely secure over any rough road. We’ve been riding with ours for 3 years and it’s never even moved over any rough spots in the road.
Q: I see that you do not have a holder for the iPod classic because of the hard drive, but you have one for the iPhone. It was my understanding the iPhone has a hard drive as well. Have I been mislead?
A: Yes, you’ve been mislead. The iPhone is a flash drive system.